Comdial FX Series Spezifikationen PDF herunterladen (Seite 107)

Hold

This feature allows a user to temporarily disconnect from a current call yet retain it so that it can be

retrieved. When users place a call on hold, they are free to use their telephones for other calls or

features and then return to the held call. At a multiline telephone, the user can put a call on hold

manually, by pressing a Hold button, or automatically (if programmed), by pressing another line

button. Further, when a user presses the Trans/Conf button to transfer a call, the system places the

call on hold. The user can place a call on hold in either an exclusive or non-exclusive manner.

Exclusive hold prevents a user at another telephone from retrieving a call held on a shared line.

Non-exclusive hold allows any telephone that has line appearance of the held call to pick it up. The

transfer hold is an exclusive hold condition. When a user answer a call on a group intercom and

places it on hold, the system keeps this call on hold on the group intercom. This means that the user

who placed the call on hold or any other user with access to that group intercom can pick up the held

call.

The installer must program each multiline telephone for manual or automatic and exclusive or

non-exclusive hold. When he or she enables automatic hold at a telephone, it does not prevent users

from using manual hold.

Also refer to the various discussions headed Automatic Hold.

Directed Station Hold

This feature allows station users to pick up the last call a user placed on hold at another station. In

addition, this feature allows users to place a call on hold at another station and have this call appear

to be the one that has been on hold there for the longest time.

In executing a Directed Station Hold, the system always uses the standard hold procedure rather than

the exclusive hold procedure and does not allow users to pick up exclusive hold calls or calls that are

in the process of being transferred. However, the feature does allow users to send a directed call

hold to a station where its user is scanning the currently held calls.

Features such as hold recall apply to the station that received the directed call hold and not to the

station that sent the directed call hold.

Hold, Exclusive

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where it

was placed on hold. The exclusive hold condition also links the held call to the timed hold recall

time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition

reverts to a normal hold condition. The installer enables or disables exclusive hold as a class of

service feature.

Hold Queuing

The hold queuing feature allows a station user to put multiple lines on hold. The LCD speakerphone

user can scroll through this queue of held calls by repeatedly pressing the HOLD button. The

numbers or names of the held lines are shown on the LCD display. When the desired line appears on

the display, the user presses TAP to retrieve it.

Understanding the Features – 103

General Description GCA40–242

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Comdial FX Series Spezifikationen Seite 107