Comdial FX Series Spezifikationen PDF herunterladen (Seite 140)

Working with a Key Voice System

Printed in the USA Page 5 GCA39-826 Rev 1, Issue 9/01

Call Queuing

Call queuing gives callers the option of holding for a specific extension when it is busy. The

system politely keeps callers apprised of their position in line. Key Voice systems may be

designed to frequently check with holding callers, offering options such as leave a voice mail

message, speak to the operator, or try another extension. Music or informational messages can

also be played while callers are waiting.

Call Screening

Call screening allows subscribers to choose whether they want to take calls or have the system

take a message. The system asks the caller to voice his/her name and then announces the call to

the subscriber. In addition to accepting a screened call or sending the caller to the active mailbox

greeting, the subscriber also has the option to:

• Play any of 10 pre-recorded mailbox greetings to the caller

• Transfer the caller to a pre-programmed alternate extension, such as a secretary

• Transfer the caller to any telephone on the system

• Record the conversation

Customizable System Prompts

As part of the installation process, you have the option to re-record standard system prompts, in

the event you want to customize them.

Directories and Dial-by-Name

Alphabetical directories allow callers to easily search for individual extensions or mailboxes,

through the use of touch-tones. Callers can get individuals by using the touch-tone pad to spell

last names or first names. The system can be configured to announce the mailbox number to the

caller or keep it private, when privacy is an issue.

Fax Tone Transfer

The fax tone transfer feature automatically transfers calls to a fax machine when an incoming fax

tone is detected. Dedicated fax lines normally carry a monthly charge to send and receive faxes.

Now with the fax tone transfer feature you can eliminate the monthly charge and let the Key

Voice system direct incoming faxes to a fax machine, saving you hundreds of dollars or more per

year in dedicated fax line charges.

Greetings

System voice greetings, which are used to greet callers, can be configured to automatically

change based on times specified for regular business hours (including morning, afternoon, and

evening), after hours, and holidays. The greetings can be recorded on-site or remotely. Greetings

can also be recorded in up to 9 languages and can be used in Audiotex applications to provide

information to callers without human intervention. The setup process is made simple and

understandable through clever pop-up menus and a clear, concise, logical design.

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Comdial FX Series Spezifikationen Seite 140