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Working with a Key Voice System

Printed in the USA Page 21 GCA39-826 Rev 1, Issue 9/01

Understanding How the Key Voice System Routes Calls It Receives

from the Phone System

A Key Voice system is attached to a phone system in the same manner as other telephone

extensions are connected to the phone system. The ports running between the phone system and

the Key Voice system each have unique extension numbers.

For the Key Voice system to answer calls, a technician must program the phone system to pass

each call to the Key Voice system over one of the ports connecting the two systems. In many

instances, a technician will put all the extensions of the ports connecting the Key Voice system

and the phone system into a hunt group. The technician will then program the phone system to

pass calls to the hunt group, which transfers each call to the Key Voice system over a non-busy

port.

When the phone system passes an incoming call to the Key Voice system, the call is processed

according to the following general procedure:

1. The Key Voice system goes off-hook and listens for integration digits sent by the phone

system with the call. Whether and what type of integration digits a phone system passes to

the Key Voice system depends on the phone system. Integration digits include information

about the call. For example, if the call is a new call coming in from an outside line, the

integration digits passed to the Key Voice system with the call may identify the line on which

the call came in. If the call was to an extension on the phone system that rang and was not

answered, the extension may forward the call back to the Key Voice system (so the caller will

be prompted to leave a voice mail message) along with integration digits that identify the

number of the extension the caller was attempting to reach.

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Comdial FX Series Spezifikationen Seite 156