Comdial FX Series Spezifikationen PDF herunterladen (Seite 147)

Working with a Key Voice System

GCA39-826 Rev 1, Issue 9/01 Page 12 Printed in the USA

outcome of the call (busy, completed), and list of all system boxes involved in the call (up to 99).

The monitor feature provides specific detail on a port-by-port basis.

Class of Service Programming

The system supervisor can define up to 8 different classes of service. Each class of service

contains a list of parameters that control a specific mailbox owner’s access to system options and

special features (such as long distance out-calling and number of lines allowed to queue). You

assign one of the classes of service you set up to each mailbox you create on the system. If you

want to change a particular group of mailboxes’ access to a certain feature—for example, you

decide to permit call queuing for all mailboxes assigned class of service 3—you modify only the

class of service screen, and all mailboxes assigned that class of service number are automatically

updated.

Comprehensive System Documentation

Available with all Key Voice systems is complete system documentation. The complete

documentation set includes an Installation and Maintenance manual, designed for the installing

technician; a Supervisor and User Guide, designed for the on-site system administrator; and tri-

fold user reference cards and a mini-user guide, designed for system subscribers.

Context-Sensitive Help Screens

Clear, concise help screens are provided during system set-up and from all system screens.

Complete system documentation for all Key Voice products is also available in an independently

operating online help file, which can be installed on any PC running Windows 95/98 or Windows

NT/2000 (regardless of whether the Key Voice system is installed on the PC).

Database Lookup Routing

The system can match caller dialed digits to a DOS text (ASCII) file. The contents of the text file

then tell the system how to route the call. For example, you can use the database lookup feature

to prompt callers to enter their Zip Codes, then route the call to a regional sales person, based on

the Zip Code entered.

Database Look up Macro Programming

One of Key Voice’s most unique features is its ability to capture a sequence of touch-tone or key

stroke inputs in a simple ASCII text file, which can be invoked as a macro to quickly make

system changes at any time. Key Voice’s macro programmability is a prime example of the

system’s ability to be customized to meet your specific needs and applications.

Day/Lunch/Night/Holiday Service modes

Flexible call routing features allow the system to address all incoming calls using a specific

routing structure based on when the call is received. Time of day routing is completely

programmable during setup, and up to 20 holidays can be specified.

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Comdial FX Series Spezifikationen Seite 147